Building a Healthcare GCC from Ground Zero

Building a Healthcare GCC from Ground Zero

At Peoplefy, we are proud to be recognized as one of the Best Recruitment Process Outsourcing (RPO) Services in Pune India. Our expertise was recently put to the test when a leading US-based Healthcare Global Capability Center (GCC) partnered with us to set up its operations in Hyderabad — right at the onset of the COVID-19 lockdown.


Despite the challenges, we successfully helped them create a robust talent pool and establish a strong employer brand in a highly competitive market.


The Challenge
Launching a GCC during the early days of the pandemic came with unique difficulties:


  • Ground-zero GCC setup in Hyderabad with no prior presence
  • Achieving rapid scale-up within a defined timeline
  • Timing constraints, as the project launched just days before the COVID-19 lockdown
  • Year 1 target of hiring 250+ niche skill roles in areas such as digital tech and analytics
  • Limited brand awareness in India, making talent attraction even more challenging

Our Strategic Approach
To overcome these barriers, Peoplefy’s specialized healthcare tech recruitment team designed a customized, scalable solution:


  • Specialized Recruitment Team: Deployed healthcare and digital tech hiring experts for precision hiring.
  • Talent Mapping: Identified top Hyderabad talent in emerging digital technology and analytics domains.
  • Advanced Hiring Models: Leveraged innovative tools and strategies to align with evolving business requirements.
  • Virtual Candidate Engagement: Introduced interactive onboarding and engagement initiatives to maintain interest and reduce dropouts.


Value Added
Our partnership extended beyond traditional recruitment to provide long-term strategic value:


  • Robust Recruitment Process Design: Built and implemented a framework that later became a benchmark within the client’s global hiring ecosystem.
  • Employer Branding Support: Helped in creating EVP and awareness campaigns, positioning the client as a preferred employer in Hyderabad.
  • Candidate-Centric Approach: Enhanced the candidate experience, strengthening brand reputation in the market.

Results Achieved
The outcomes reflected both scale and quality:


  • 700+ FTEs onboarded across diverse skills within the defined timeline
  • 85%+ Offer-to-Joining Ratio, reducing hiring leakages significantly
  • Recognition as the Best Recruiting Partner, , with Peoplefy’s excellence acknowledged by senior stakeholders
  • Strengthened Employer Brand, enabling the client to sustain future hiring needs with a positive candidate experience

TThis success story highlights why global organizations trust Peoplefy for the Best Recruitment Process Outsourcing (RPO) Services in Pune India. We go beyond filling positions — we deliver end-to-end recruitment solutions that strengthen talent pipelines, enhance employer branding, and ensure sustainable workforce growth.



If your organization is looking to establish or scale operations in India, Peoplefy’s proven RPO solutions can help you achieve speed, quality, and efficiency in hiring. Our commitment to innovation and collaboration ensures that every recruitment challenge becomes a success story.